Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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2. Payment Questions
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3. Shipping Questions
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4. Contact Questions

1. General Questions

What is notlyn?

notlyn is a modern lifestyle brand dedicated to creating innovative, functional, and beautifully designed everyday essentials. We focus on thoughtful craftsmanship, elevated style, and products that genuinely make your life easier.

What is your return policy?

We want you to be satisfied with your purchase. We offer a 30-day return period from the date of delivery, subject to the conditions below.

Returns are accepted for items that:

  • Arrive damaged or defective
  • Are incorrect or not as described

To request a return, please contact our support team with your order details and clear photos of the issue. Our team will review and provide further instructions.

Please note that we do not accept returns for:

  • Change of mind
  • Personal preference (e.g. material, size, or style)
  • Items that have been used or damaged after delivery

We comply with applicable consumer protection laws. If your item is faulty or does not match its description, we will work with you to provide an appropriate resolution.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Where are your products made?

We partner with trusted manufacturers and warehouses in the US, China, Belgium, Malaysia, and Korea to ensure the best combination of quality, efficiency, and affordability.

Can I cancel or modify my order?

Yes, but only within 24 hours after placing the order. Orders that have already shipped cannot be modified or canceled.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

Why was my payment declined?

Common reasons include:
• Incorrect card details
• Bank blocking international transactions
• Insufficient balance

Please try again or contact your bank for assistance.

3. Shipping Questions

Do you offer free shipping?

Yes! Shipping is free worldwide on all items.

How long does processing take?

Orders are processed Monday–Friday.
Processing time: 2–5 business days

During holidays, sales, or high-volume periods, processing may take slightly longer

How long does shipping take?

After processing:

United States: 5–13 business days

International: 8–20 business days (varies by location)

Do you offer priority processing?

 

Yes. Selecting Priority Processing & Shipping moves your order to the front of the queue, saving you up to 7 days during peak seasons.

Why did my items arrive separately?

We ship from multiple warehouses. To get your items to you as fast as possible, products may arrive in separate packages with different tracking numbers.

What if my order is lost or stuck in transit?

All orders come with insured shipping.
If your package is stuck, delayed, sent back, or lost:
We will resend your order at no cost with faster shipping when possible.

How do I track my order?

How do I track my order?

Once your order ships, you’ll receive a Shipment Confirmation email with your tracking number.
If tracking doesn’t update immediately, please allow some time—it may take a while for the logistics system to refresh.

4. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing support@notlyn.com 

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@notlyn.com.