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Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

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FAQs

Have a quick question?
Check our FAQs for a quick answer

Email us

support@notlyn.com

Frequently asked questions

Have questions? We’re here to help

Where do you ship?

We ship locally and internationally. Shipping options will appear at checkout.

How long is delivery?

Once you place your order, please allow 1-5 business days to process your orders.

Local orders: 2–5 business days

International orders: 5–14 business days
Delivery time may vary based on location and customs processing.

Will I receive tracking information?

Yes — every order comes with a tracking number sent via email once your package ships.

What is your return policy?

We offer a 30-day return policy for unused items in original condition and packaging.

How do I request a return?

Just contact our support team at support@notlyn.com with your order number.
We’ll guide you through the process.

Can I exchange for a different color or variant?

Yes — exchanges are available if the item is still in stock.

Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After that, it may be too late as processing begins quickly.

Can I change my address after ordering?

If your order hasn’t shipped yet, we can update your address. Contact us as soon as possible.

❓ Still Need Help?

If you have questions not listed here, our support team is here for you.
Email us at support@notlyn.com, and we’ll get back to you within 24–48 hours.